Tampa Bay Lightning Subscription Issues on Apple Devices (iPhone, iPad, Mac, or Apple TV)

When you use the "Sign in with Apple" option and choose to "Hide My Email," Apple generates a unique, private email address for your account. This address typically ends with "@privaterelay.appleid.com." It is imperative that you consistently use the "Sign in with Apple" option to log into your account to ensure proper authentication and subscription recognition.

If you need to locate this private relay email address, please refer to Apple's official guide titled "How to use Hide My Email." Once you have identified this email, please provide it to our support team. This will allow us to accurately verify your subscription and address any related concerns.

Restoring a Subscription:

If your subscription is not being recognized within the app, a common solution is to attempt restoring your purchase directly through the application's interface. Follow these steps:

1. Launch the Application or Website: Open the Altitude+ app on your device or navigate to the official website in your browser.

2. Access the Login Section: Proceed to the login page or section within the app/website.

3. Enter Your Email Address: Input the email address associated with your account.

4. Follow Login Prompts: Complete any subsequent steps required to log in, such as entering your password or using a one-time code.

5. Navigate to Account Settings: Once logged in, locate and access your "Account Settings."

6. Go to Subscription Section: Within Account Settings, find and select the "Subscription" or "Manage Subscription" option.

7. Initiate Restore Purchase: On the plan or subscription details page, scroll down to the bottom. You should find a button or link labeled "Restore Purchase." Click this option and follow any on-screen instructions to complete the restoration process.

Advanced Troubleshooting for Apple Private Relay & Subscription Issues:

If you are unable to locate your Apple Private Relay email or if the subscription restoration process does not resolve your issue, we recommend the following:

• Request a Refund from Apple: Consider requesting a refund directly from Apple for your existing subscription. After the refund is processed, you can then attempt to subscribe again through the app.

• Enable Location Services: Please ensure that your device's location services are enabled for the Altitude+ app. In some cases, location services can impact the proper activation and recognition of subscriptions, especially for geo-restricted content or offers.

By following these detailed steps, you should be able to resolve most authentication and subscription-related issues encountered on iOS devices or with Apple private subscriptions. If problems persist, do not hesitate to contact our support team with the requested information for further assistance.