Support : Tampa Bay

Tampa Bay Knowledge Base

Welcome to the Tampa Bay Knowledge Base. Search for answers using the search box below, or contact support if you cannot find your answer.

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Getting Started

What is the Tampa Bay Lightning app?

How much does Tampa Bay Lightning cost?

What platforms is the Tampa Bay Lightning available on?

How do I subscribe or create an account to Tampa Bay Lightning?

Is there a Tampa Bay Lightning free trial?

Which devices support the Tampa Bay Lightning app?

How does Tampa Bay login work? (OTP)

Account Management

How do I update my Tampa Bay Lightning profile information or change my email?

Tampa Bay Lightning Subscription Issues on Apple Devices (iPhone, iPad, Mac, or Apple TV)

How do I delete my Tampa Bay Lightning account?

Can I share my Tampa Bay Lightning account with family members?

How do I unsubscribe from Tampa Bay Lightning marketing emails?

How to watch Tampa Bay Lightning content on Mobile Apps?

Billing & Payment

Which payment methods does Tampa Bay Lightning accept?

When will I be billed for Tampa Bay Lightning?

How do I get a refund on Tampa Bay Lightning?

Can’t find the Tampa Bay Lightning subscription?

How do I restore a subscription a Tampa Bay Lightning purchase?

How do I update my Tampa Bay Lightning payment method?

How can I cancel my Tampa Bay Lightning subscription?

Can I cancel my Tampa Bay Lightning subscription at any time?

I canceled my Tampa Bay Lightning subscription. How can I resubscribe?

Why was my Tampa Bay Lightning payment declined?

Is my Tampa Bay Lightning payment information secure?

Location & Access

What are Tampa Bay Lightning blackout restrictions?

What does “In-Market” vs. “Out-of-Market” mean for Tampa Bay Lightning?

Why can't I watch certain Tampa Bay Lightning games in my area?

Can I use the Tampa Bay Lightning App while traveling out-of-market?

How do I know if a Tampa Bay Lightning game is blacked out in my region?

Is the Tampa Bay Lightning app available internationally?

Watching

What content is available for Tampa Bay Lightning?

Will I get access to live Tampa Bay Lightning games?

Are pre-season and post-season Tampa Bay Lightning games included?

Do you offer Tampa Bay Lightning on-demand content?

Can I watch Tampa Bay Lightning games that have already aired?

How soon after a Tampa Bay Lightning game ends is the replay available?

Can I fast-forward or rewind during Tampa Bay Lightning live games?

Do you offer content beyond Tampa Bay Lightning live games?

How can I use Chromecast or AirPlay Tampa Bay Lightning?

Can I log in Tampa Bay Lightning app with my TV provider or streaming provider credentials?

Technical Support & Streaming

What is the minimum internet speed required for Tampa Bay Lightning streaming?

Is the Tampa Bay Lightning app compatible with Chromecast?

Can I watch Tampa Bay Lightning on my mobile devices?

How do I download the Tampa Bay Lightning app?

Why is my Tampa Bay Lightning stream buffering or freezing?

How do I improve Tampa Bay Lightning video quality?

What Tampa Bay Lightning video quality options are available?

Why am I experiencing Tampa Bay Lightning audio issues?

How do I troubleshoot a specific device?

How do I report a technical problem?

Can I watch the Tampa Bay Lightning on my smart TV?

Why does the Tampa Bay Lightning app say I am in the wrong location, "out of the viewing area," or blacked out?