To report a technical problem, please contact our customer support team at support@tampabaylightning.com or through the "Help" section in the app. To help our technical team resolve your issue as quickly as possible, please include the following information when you contact support:
The make and model of your device (e.g., iPhone 15, Android Samsung Galaxy).
The Operating System (OS) version of your device (e.g., iOS 17.5).
A detailed description of the problem you are experiencing.
A screenshot or short video of any error message is extremely helpful.
Here’s how to find your device information:
iOS (iPhone/iPad): Go to Settings > General > About.
Android: In Settings, go to About phone or About device.
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